Frequently Asked Questions — Maderico
Intro:
Here you will find answers to the most common questions about our products and services. If you can't find what you're looking for, feel free to write to us on WhatsApp or by email. We're here to help!
🪵 Customization
Can I engrave my logo on the bases or boxes? Yes. We offer free engraving on all our wooden products. We only need your logo in PNG, SVG, or AI format.
Do you make custom designs? Yes, we can manufacture custom sizes and shapes upon request.
🔨 Production and Materials
Where do you manufacture your products?
We produce our products in our own workshop in Tarragona (Spain). Additionally, to meet high volumes and specific material demands, we collaborate with trusted industrial partners who strictly adhere to our quality standards.
What materials do you use?
We work with a wide variety of materials carefully selected for the pastry industry: MDF wood (with and without special coating), high-density cardboard, and packaging materials.
The vast majority of our catalog—including all of our display boxes, cardboard bases, and food-grade coated MDF bases—is food-contact certified, guaranteeing maximum hygiene and safety for your creations.
📦 Orders and Samples
Is there a minimum order? No, you can order starting from 1 unit. For large or custom orders, we agree on a minimum depending on the product.
Can I request a sample before making a large order? Yes, you can request a sample to check the quality and engraving.
💳 Payments and Returns
What payment methods do you accept?
Bank transfer, credit/debit card, and PayPal.
Can I return an order?
Yes, we accept returns on non-customized products within 14 days.
🚚 Shipping and Delivery Times
What is the delivery time?
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Spain: 24–48 hours
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Europe: 3–7 days
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Customized orders are processed in 1–3 business days.
Do you ship internationally?
Yes, we ship across Europe and to other countries.
How does shipping work for wholesale orders?
For wholesale buyers, large orders are shipped directly from our partner factory in China.
Thanks to this, you can significantly reduce transport costs and receive your shipment anywhere in the world.
👉 Please note that for high-volume orders, production and delivery times may vary depending on the quantity ordered and the destination.
🔚 Closing:
Have another question? Write to us on WhatsApp (+34 624 65 55 46) or email us at madericocom@gmail.com.
